Contact us
Call Centre
To make a new reservation or purchase additional services
For new reservations or to purchase additional services, Wizz Tours’ Call Centre is accessible through premium rate numbers. Premium numbers can only be called from within the country. Access to premium rate numbers may be blocked from certain lines, if in doubt please contact your service provider.
Please have your confirmation number, passenger details, route and date of your flight at hand as it might be needed to assist you faster.
Please refer to the following table to find out more about Call Centre numbers and fees.
| Country of call origin | Phone number | Rate/minute |
|---|---|---|
| Germany - German calls | 0900 19040449 | 1.99 EUR/min * |
| Hungary | 06 90 900 599 | 250 HUF |
| Italy | 895 895 4444 | 0.12 EUR/call* + 1.22 EUR/min* |
| Latvia | 902 00 954 | 0.86 EUR |
| Lithuania | 8900 94 002 | 1.45 EUR |
| Poland | 22 1284981 | local rate applies |
| Romania | 031 2295309 | local rate applies |
| Spain | 807 403 183 | 1.21 EUR (from landline); 1.57 EUR (from mobile); |
| Spain - Catalonia | 9373 70105 | local rate applies |
| Sweden | 0900 111 2068 | 10.00 SEK |
| United Kingdom | 0911 752 0752 | 1.1 GBP |
| From other countries | +44 333 155 4997 |
*Calls from mobile networks may be charged at a higher rate.
Customer relations and other contacts
Customer relations
Should your query be related to an existing booking, please contact our Call Centre in the United Kingdom : +44 333 155 4997 (local rate cost - may be free if included in your call plan).
Please have your confirmation number, passenger details, dates of your travel at hand as it might be needed to assist you faster.
Please note that on this number we will deal with queries regarding existing bookings only. For new bookings or to add further services to your booking, please call our reservation line or use the website. This policy will be strictly adhered to.
Complaints
If you need to contact us directly please fill in and submit this form: Complaints.
It may take 30 days to answer your e-mail, should your request be urgent we recommend that you contact our Call Centre.
Complaints concerning the premium rate number
Please note that airline related matters such as booking requests, customer service enquiries or complaints will not be handled by UHU Systems. This policy will be strictly adhered to.
By post: UHU Systems Kft, Kőmáli u. 1, Budapest, 1223, Hungary By phone: 03300270091.
