Wizz Tours offers a wide selection of package holidays for both the leisure and the business traveller,
including a variety of city-break trips, summer and winter holidays. Wizz Tours packages offer access
to the continuously expanding route network of Wizz Air, which consists of more than 380 routes in
and beyond Europe, with a focus on Central and Eastern Europe. At the same time, we offer you a great
variety of hotels which either supply us with their inventories directly or via our reliable and
well-established wholesaler partners.
The hotel offering currently includes more than 30,000 accommodations across the Wizz Tours network,
which ensures that our travelers find their perfect match for their next trips, should they look
for a simple B&B, a unique boutique hotel, a convenient business hotel with an appropriate location
or for a 5-star luxury resort.
Save time and money with us! 30.000+ hotels in the network of WIZZ destinations! Just one click and you
Wizz Air flight tickets + Hotel offers = SAVINGS
To read more about wizztours.com and for contact information please
A Travel Package combines hotels with flights, and eventually other third party services, such as travel
insurance or transfers into one price. By combining your flight and hotel booking, you can save on
the total price of your travel while still choosing when you travel and where you stay. Book your
package and save instead of reserving flights and hotels separately! Create your own Travel Package
by selecting your destination and travel dates. Wizz Tours endeavors to offer you the widest selection
of flight and hotel options in order to help you to customize your perfect Travel Package fitting
your needs and budget.
This is the most cost efficient and the fastest way of booking a Wizz Tours package. Start booking your
flight+hotel package at wizztours.com and follow the simple steps. Select your preferred hotel on
the price indicated. The package price includes a return flight ticket, hotel accommodation for the
indicated number of nights with the meal plan selected, and third party services (insurance, transfer,
etc.) as per your selection. The package price includes all flight- and accommodation-related taxes,
charges and fees (excluding those which are collected by the local accommodation provider on the
spot due to mandatory regulations).
To book online, the person making the booking must be at least 18 years old at the time of booking. Currently,
any booking made on wizztours.com can include maximum 10 passengers per reservation. Should you wish
to exceed this number, you are requested to make an additional booking.
The online reservation consists of the following easy steps:
In the first step, you need to enter the details of your planned travel package: departure airport,
destination airport, departure and arrival dates, number of participants (adults/children to be indicated
separately), and number of rooms required. Holiday with the following information included
After initiating a search, you will be offered with available travel packages within seconds. The
number of results depends on many external factors: available capacity on selected flights and destination
on the specific travel dates, the number of participants in your group, etc. In this step, you have
the possibility to review the available hotels. You will need to select your preferred flight option
at this stage.
The individual hotel pages give detailed overview about the hotel, including, but not limited to
the following: location, address, star rating, room options, meal types, general description of hotel
and room features. Once you select your hotel and the preferred room and meal type, you will need
In the booking flow you will have the possibility to finalize the details of your travel package. You will need to confirm
your selection of additional services, travellers’ details, invoicing and contact details, and payment.
Please note that during the booking flow on the right side of the page you will find all the information on the selected
offer and detailed information concerning the price and services. The booking flow consists of the
In this step, you will be offered with additional services (provided either by Wizz Tours directly
or by our contracted third parties.
1In this step, you will need to provide us with the travelers’ details, including
In this step, you will need to provide us with your billing details and contact information for
the lead passenger (including title, first name, last name, address, post code, city, contact telephone
number and e-mail). You have the possibility to indicate in this step, if you wish us to issue the
invoice to company address.
In this step, your travel package details are summarized in line with your previous selections,
and you will have the possibility to review those before moving to the payment site. Check if everything
is in order. If so, confirm and go to the next step.
In this step, you will need to provide us with the payment details. In general, we accept Mastercard
and Visa cards for payment. You have the possibility to pick your preferred payment option on this
site. Please note that by confirming the payment your selection will be confirmed.
Once your payment is completed, the confirmation page will display the details of your confirmed
travel package. Shortly after this, you will receive a Confirmation email from Wizz Tours. The Confirmation
contains the Travellers’ name and the details of the flight and accommodation and other services
and refers to the Conditions of Contract and other important information. Should you face any problems
with the confirmation page, please contact us via our
Booking of travel packages via the Wizz Tours Call Centre is also an alternative. You have the possibility
to call our dedicated Wizz Tours team in your area to speak to one of our reservation agent. You
will be able to click here to consult the list of our Call Centres and their phone numbers. Please
click here to find out more about Call Centre fees which apply for bookings made via our Call
Please note that reservations made via the Call Centre will incur an additional Call Centre administration
fee, and prices might differ from the one which are indicate online, as result of difference in availability
on the specific flight and/or at selected accommodation.
Please note that if you make your reservation through our Call Centre, a reservation code will be provided
to you and the confirmation will be faxed, emailed or mailed to you.
Wizz Tours currently does not offer multi-city packages. However, we always aim to please our customers by introducing further
convenient booking options. As such, we intend to introduce multi-city packages soon, therefore we
recommend you to check wizztours.com from time to time for tracking such developments. Be the first
to be notified of such enhancements as well as of our special offers by subscribing to our newsletter
For security reasons the time limit for making a reservation is 30 minutes. After this the system logs
off automatically. If this message occurs at the end of the booking process please contact our Call
Centre, quoting your planned travel details to check if the reservation was completed.
If you paid with a credit/debit card, upon completing the reservation process you will receive a confirmation
page (on screen) and a copy will be sent to you via e-mail. If you have not received the confirmation
e-mail (Itinerary) please check your e-mail filter settings and any mailboxes that hold filtered
Your confirmation email (itinerary) indicating confirmation codes, travel dates, the departure and destination details, the
accommodation details, the cost of the travel package, and all other necessary details related to
the flight, accommodation and other third party services as per mandatory national regulation and/or
as per our partners’ requirements.
Please make a note of the confirmation codes: flight confirmation code shall be used for the flight check-in process (both
online and at the airport), whereas accommodation confirmation code might be requested during check-in
at the accommodation upon arrival.
In the confirmation email you will receive multiple confirmation numbers:
Please note that your Wizz Tours order number, the flight confirmation number and your accommodation booking reference will
not necessarily be the same.
Your confirmation email is your receipt, which we recommend you to print and bring with you to the airport on your day of
travel and present it at the check-in desk and/or at the accommodation upon your arrival.
Please contact our call
center via our
Claim form or call them on the number provided in your confirmation email and they will help
you to complete your booking. Please make sure you choose an accommodation where infants are allowed.
No, you will be contacted by our external provider via email. All necessary information (meeting points,
schedule, contact numbers and email addresses, invoicing information, etc) about the service will
be sent by them directly.
It is not possible to cancel your booking online; only via the Wizz Tours Call Centre.
As most cancellation requests are of an urgent nature, please note that cancellations will be handled in accordance with
our General Terms and Conditions. Please note that cancellation requests may occur cancellation fee
imposed by Wizz Tours and other third party travel suppliers’ fees as per their terms and conditions.
It is not possible to change your booking online; only via the Wizz Tours Call Centre.
In case of a change request, we kindly ask you to contact our Call Centre immediately. In general, making
changes to flight dates and times, destination and passengers’ names via the Call Centre is feasible
only up to 3 hours prior to the scheduled departure time of the flight. However, we suggest you get
in touch with our Call Centre at the earliest possible occasion in order to allow sufficient time
to rearrange all components of your travel.
Changes related to flight/accommodation dates will be subject to availability on the desired flight/accommodation.
Please note that these changes will involve Wizz Tours service fees and other third party travel
suppliers’ fees as per their terms and conditions. In case of difference in the flight fare or accommodation
rate, a fare /rate difference might need to be paid as well. Similarly, hotels may apply higher room
rates in case of a change request, as per their individual policy.
In the event that you make a change to your booking, please note that any current fare available on the
Website is not relevant to the cost of making your change.
Please visit the following link to the local phone numbers of our
We highly recommend you to have it changed in order to avoid misunderstandings at airports or accommodations.
Please call our Call Centre to make this change.
Please contact our Call Centre for help and they will correct the errors. Please note that we cannot
change full names, only typos.
In such cases a name change will be necessary, which can be done free of charge given that the travel
document and the marriage certificate are provided. Please send all relevant documents to our Customer
Relations Department by submitting the claim form on our website as soon as possible or contact our
In case of amendments of contract by the travel supplier of your travel package (airline and/or the accommodation
provider) we will contact you to inform of the change and your possibilities via e-mail to the address
that was provided at the time of your reservation. Please be sure to check your e-mail filter settings
and any mailboxes that hold filtered mail so that you can receive relating notifications.
Wizz Tours currently accepts Visa, MasterCard for card payments. In case you do not have a credit/debit
card or your card is not accepted to make online payments, it is possible to pay for your reservation
via bank transfer wherever offered and indicated separately.
Wizz Tours provides electronic invoices of the Total Fee. Electronic invoices will be dispatched by electronic
means only to the contact lead passenger’s e-mail address provided upon reservation. Electronic invoices
are issued in compliance with the relevant Hungarian legal regulations. Additionally, a paper copy
of the electronic invoice may be requested through the Call Centre for a fee. Such paper copy of
the invoice will be sent by post to the address provided during the booking process. You may request
a modified invoice containing different invoicing details than those provided upon reservation for
which we reserve the right to charge a fee.
Please make sure to use a valid credit card. Your credit card number must be entered in consecutive numerals;
do not include "spaces" or "-". Also, be sure to check that there are no blank spaces at the end
of the credit card number. If the problem persists, please contact your bank in order to check if
the online payment is allowed on your card or if there is a limit of purchase.
Wherever offered and indicated separately, payments can be carried out via bank transfer. The payment
must be carried out within 24 hours of making the booking. The booking confirmation may take up to
4-5 working days.
In case you do not receive confirmation of your reservation within 5 working days of making the bank
transfer, please contact the Call Centre to verify whether your payment has been received. Please
do not send payment confirmations unless you are asked to provide proof of payment in case that it
cannot be traced.
You can pay your balance with a credit card by opening the booking from your profile and choosing the credit card payment.
In case of such occurrences, first please contact your credit card provider to identify the problem.
If the reason is not some additional bank charge or different exchange rate used, please contact
us at your earliest convenience at our Call Centre or by submitting a
If you pay by credit or debit card, your payment will be processed through an international card payment
processing system. Where the final price is quoted by us in a currency other than EUR, you may find
that the amount charged to your debit or credit card is different to (and may be greater than) the
final price in our booking confirmation as a result of currency conversion differences arising in
the international card payment processing system.
Additional services can be currently purchased during the booking flow on wizztours.com while making
a new booking. Adding services to an existing booking can be currently made either via Wizz Tours
Call Centre or on the flight suppliers’ website.
Should you wish to purchase additional services to an existing booking, you are requested to use the
airline’s own website. For Wizz Air flight you shall click on the ADD SERVICES button once you are
logged in on wizzair.com and retrieved your booking. Wizz Air add-on services can be purchased up
to 3 hours prior to departure time.
Currently Wizz Priority is offered directly in the booking flow on wizztours.com for passengers who wish
to minimize queuing time at boarding and be among the first to enter the aircraft.
When booking a package holiday via wizztours.com, seats for your flights are automatically assigned for you free of charge.
When doing the check-in to your flight on wizzair.com, the automatically assigned seat will be displayed
on the seat map. On wizzair.com it is possible to change the pre-assigned seats for a fee by selecting
different seats for all passengers in the booking; this can be performed in the Seat Selection step.
Seats can be changed for a fee. For detailed fees please visit wizzair.com.
When booking your travel package on wizztours.com, you can select the number of baggage you wish to carry
with you. You can also add baggage to your reservation later on wizzair.com. We also recommend that
you check out Wizz Air’s website (wizzair.com) for the detailed baggage rules.
Wizz Tours reserves the right to offer special conditions for bookings made on wizztours.com which may
offer discounts / free of charge bag allowance on a temporary basis. We will advise you about the
terms and conditions of such promotions on our website.
You can narrow your hotel search results to show only hotels with the amenities you prefer by using the
filters on our search page in the right-hand column. The hotel results will automatically update
with every selection you make.
At the time of booking you will be offered with the possibility to add special requests related to the
accommodation. However, we cannot guarantee that these requests will be fulfilled every time by the
accommodation provider. Please also note that special requests may incur additional charges.
Most hotel reservations are prepaid at the time of booking; however, you will need a credit or debit
card for any incidental expenses such as parking or room service. You will pay for those incidental
expenses at the time of check-out. Please be aware that some hotels do not accept debit cards. If
you have questions about which cards hotels accept, please call the hotel directly.
Please note that third party services (e.g. travel insurance, airport transfer) are provided by a third
party, hence these services can be purchased up to 3 days prior to departure date.
For the flight: Wizz Air requires all passengers to provide necessary, valid travel documents at check-in
and to comply with the requirements of the country flown from, through or into. Neither Wizz Tours,
not Wizz Air will not be held liable for any subsequent associated costs should the passenger be
refused entry to a country due to the lack of correct passport or visa. For the most accurate information
about visa requirements please contact the embassies or consulates of the countries you would like
At the hotel: You will need a passport, driver's license or ID card to check in. Some hotels have age
restrictions. If you have questions about the minimum check-in age, please check the hotel details
page or call the hotel directly.
For the most accurate information about visa requirements please contact the embassies or consulates
of the countries you would like to visit. We have collected for you the contact details to embassies
and/or consulates under the
You can check in to your flight online, via mobile app or at the airport. However, please note that airport
check-in is subject to a fee payable per passenger and per flight, whereas check-in online or via
the mobile app is offered free of charge. For the most accurate information about the applicable
fees for airport check-in, please visit Wizz Air’s website (
For online check-in, please check your Wizz Tours itinerary for your Wizz Air confirmation number and
visit the website of Wizz Air (wizzair.com). Retrieve your reservation under CHECK IN menu, and check
in to your flight. Web check-in is available from 30 days up to 3 hours before the scheduled flight
departure time of the flight. At certain airports, online check-in might not be available for certain
regulation; in this case you can check-in at the airport free of charge.
You will need to bring the following to the hotel to check in:
Please be aware that some hotels do not accept debit cards. If you have questions about which cards hotels accept, please
call the hotel directly.
Contact us page for detailed information and phone numbers.
Wizz Tours differentiates its charges for call center services depending on their purpose. While the
service is offered at no additional charge for existing bookings (e.g.: name change, hotel modification,
etc.), new bookings can only be initiated dialing a premium rate number. We have a separate number
for each country where we operate in. Premium numbers can only be called from within the specific
country. Access to premium rate numbers may be blocked from certain lines, if in doubt please contact
your service provider.
Please fill our
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