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Frequently Asked Questions

  • Who we are

    Wizz Tours offers a wide selection of package holidays for both the leisure and the business traveller, including a variety of city-break trips, summer and winter holidays. Wizz Tours packages offer access to the continuously expanding route network of Wizz Air, which consists of more than 380 routes in and beyond Europe, with a focus on Central and Eastern Europe. At the same time, we offer you a great variety of hotels which either supply us with their inventories directly or via our reliable and well-established wholesaler partners.

    The hotel offering currently includes more than 30,000 accommodations across the Wizz Tours network, which ensures that our travelers find their perfect match for their next trips, should they look for a simple B&B, a unique boutique hotel, a convenient business hotel with an appropriate location or for a 5-star luxury resort.

    Save time and money with us! 30.000+ hotels in the network of WIZZ destinations! Just one click and you are away!

    Wizz Air flight tickets + Hotel offers = SAVINGS

    To read more about wizztours.com and for contact information please click here.

    What is a travel package

    A Travel Package combines hotels with flights, and eventually other third party services, such as travel insurance or transfers into one price. By combining your flight and hotel booking, you can save on the total price of your travel while still choosing when you travel and where you stay. Book your package and save instead of reserving flights and hotels separately! Create your own Travel Package by selecting your destination and travel dates. Wizz Tours endeavors to offer you the widest selection of flight and hotel options in order to help you to customize your perfect Travel Package fitting your needs and budget.

  • How to book

    ONLINE

    This is the most cost efficient and the fastest way of booking a Wizz Tours package. Start booking your flight+hotel package at wizztours.com and follow the simple steps. Select your preferred hotel on the price indicated. The package price includes a return flight ticket, hotel accommodation for the indicated number of nights with the meal plan selected, and third party services (insurance, transfer, etc.) as per your selection. The package price includes all flight- and accommodation-related taxes, charges and fees (excluding those which are collected by the local accommodation provider on the spot due to mandatory regulations).

    To book online, the person making the booking must be at least 18 years old at the time of booking. Currently, any booking made on wizztours.com can include maximum 10 passengers per reservation. Should you wish to exceed this number, you are requested to make an additional booking.

    The online reservation consists of the following easy steps:

    Search and selection phase
    Step 1 – Enter your planned travel details


    In the first step, you need to enter the details of your planned travel package: departure airport, destination airport, departure and arrival dates, number of participants (adults/children to be indicated separately), and number of rooms required. Holiday with the following information included

    Step 2 – Review the list of available results


    After initiating a search, you will be offered with available travel packages within seconds. The number of results depends on many external factors: available capacity on selected flights and destination on the specific travel dates, the number of participants in your group, etc. In this step, you have the possibility to review the available hotels. You will need to select your preferred flight option at this stage.

    Step 3 – Enter your planned travel details


    The individual hotel pages give detailed overview about the hotel, including, but not limited to the following: location, address, star rating, room options, meal types, general description of hotel and room features. Once you select your hotel and the preferred room and meal type, you will need to confirm your selection by accepting our Privacy Policy and the General Terms and Conditions.

    Booking flow phase

    In the booking flow you will have the possibility to finalize the details of your travel package. You will need to confirm your selection of additional services, travellers’ details, invoicing and contact details, and payment.

    Please note that during the booking flow on the right side of the page you will find all the information on the selected offer and detailed information concerning the price and services. The booking flow consists of the following steps:

    Step 1 – Services


    In this step, you will be offered with additional services (provided either by Wizz Tours directly or by our contracted third parties.

    • Services section includes the following items
    • Large cabin selection
    • Checked-in bag selection
    • Check-in type option
    • Wizz Priority option
    • Travel insurance (availability is subject to your departure country).
    Step 2 – Travelers’ details


    1In this step, you will need to provide us with the travelers’ details, including

    • Title
    • First name
    • Last name
    • Date of birth
    • Nationality
    Step 3 – Invoicing and contact details


    In this step, you will need to provide us with your billing details and contact information for the lead passenger (including title, first name, last name, address, post code, city, contact telephone number and e-mail). You have the possibility to indicate in this step, if you wish us to issue the invoice to company address.

    Step 4 – Summary before moving to payment site


    In this step, your travel package details are summarized in line with your previous selections, and you will have the possibility to review those before moving to the payment site. Check if everything is in order. If so, confirm and go to the next step.

    Step 4.1 – Payment


    In this step, you will need to provide us with the payment details. In general, we accept Mastercard and Visa cards for payment. You have the possibility to pick your preferred payment option on this site. Please note that by confirming the payment your selection will be confirmed.

    Step 5 – Payment


    Once your payment is completed, the confirmation page will display the details of your confirmed travel package. Shortly after this, you will receive a Confirmation email from Wizz Tours. The Confirmation contains the Travellers’ name and the details of the flight and accommodation and other services and refers to the Conditions of Contract and other important information. Should you face any problems with the confirmation page, please contact us via our Call Centre.

    ON THE PHONE

    Booking of travel packages via the Wizz Tours Call Centre is also an alternative. You have the possibility to call our dedicated Wizz Tours team in your area to speak to one of our reservation agent. You will be able to click here to consult the list of our Call Centres and their phone numbers. Please click here to find out more about Call Centre fees which apply for bookings made via our Call Centre.

    Please note that reservations made via the Call Centre will incur an additional Call Centre administration fee, and prices might differ from the one which are indicate online, as result of difference in availability on the specific flight and/or at selected accommodation.

    Please note that if you make your reservation through our Call Centre, a reservation code will be provided to you and the confirmation will be faxed, emailed or mailed to you.

    CAN I BOOK MULTI-CITY PACKAGES?

    Wizz Tours currently does not offer multi-city packages. However, we always aim to please our customers by introducing further convenient booking options. As such, we intend to introduce multi-city packages soon, therefore we recommend you to check wizztours.com from time to time for tracking such developments. Be the first to be notified of such enhancements as well as of our special offers by subscribing to our newsletter here.

    I HAD ALMOST FINISHED THE BOOKING PROCESS WHEN I RECEIVED THE MESSAGE "SESSION EXPIRED"? WHAT DOES IT MEAN?

    For security reasons the time limit for making a reservation is 30 minutes. After this the system logs off automatically. If this message occurs at the end of the booking process please contact our Call Centre, quoting your planned travel details to check if the reservation was completed.

    WHEN IS MY RESERVATION CONFIRMED?

    If you paid with a credit/debit card, upon completing the reservation process you will receive a confirmation page (on screen) and a copy will be sent to you via e-mail. If you have not received the confirmation e-mail (Itinerary) please check your e-mail filter settings and any mailboxes that hold filtered mail.

    WHAT IS THE CONFIRMATION EMAIL?

    Your confirmation email (itinerary) indicating confirmation codes, travel dates, the departure and destination details, the accommodation details, the cost of the travel package, and all other necessary details related to the flight, accommodation and other third party services as per mandatory national regulation and/or as per our partners’ requirements.

    Please make a note of the confirmation codes: flight confirmation code shall be used for the flight check-in process (both online and at the airport), whereas accommodation confirmation code might be requested during check-in at the accommodation upon arrival.

    In the confirmation email you will receive multiple confirmation numbers:

    • Wizz Tours order number: this will be used by Wizz Tours in our systems for the purpose of unique identification of your reservation. Please refer to this number when contacting our Call Centre.
    • Flight confirmation number: The fight confirmation code is the reference for the flight component of your travel. Please make a note of it, as you will be requested to use it for completing the online check-in for your flights. Please also note that Wizz Air is a ticketless airline. No pre-printed tickets will be issued when booking, whether online or via the Call Centre. Do not forget your confirmation code and valid passport/ID card on your day of travel.
    • Accommodation booking reference: The accommodation booking reference relates to the accommodation component of your travel. Please make a note of it, as you might be requested to present it to the accommodation provider upon your arrival.

    Please note that your Wizz Tours order number, the flight confirmation number and your accommodation booking reference will not necessarily be the same.

    Your confirmation email is your receipt, which we recommend you to print and bring with you to the airport on your day of travel and present it at the check-in desk and/or at the accommodation upon your arrival.

    How can I add an infant to an existing booking?

    Please contact our call center via our Claim form or call them on the number provided in your confirmation email and they will help you to complete your booking. Please make sure you choose an accommodation where infants are allowed.

    I have booked an airport transfer within my package. Is the confirmation email is enough to get on the bus?

    No, you will be contacted by our external provider via email. All necessary information (meeting points, schedule, contact numbers and email addresses, invoicing information, etc) about the service will be sent by them directly.

  • HOW DO I CANCEL MY RESERVATION?

    It is not possible to cancel your booking online; only via the Wizz Tours Call Centre.

    As most cancellation requests are of an urgent nature, please note that cancellations will be handled in accordance with our General Terms and Conditions. Please note that cancellation requests may occur cancellation fee imposed by Wizz Tours and other third party travel suppliers’ fees as per their terms and conditions.

    CAN I MAKE CHANGES TO MY RESERVATION?

    It is not possible to change your booking online; only via the Wizz Tours Call Centre.

    In case of a change request, we kindly ask you to contact our Call Centre immediately. In general, making changes to flight dates and times, destination and passengers’ names via the Call Centre is feasible only up to 3 hours prior to the scheduled departure time of the flight. However, we suggest you get in touch with our Call Centre at the earliest possible occasion in order to allow sufficient time to rearrange all components of your travel.

    Changes related to flight/accommodation dates will be subject to availability on the desired flight/accommodation. Please note that these changes will involve Wizz Tours service fees and other third party travel suppliers’ fees as per their terms and conditions. In case of difference in the flight fare or accommodation rate, a fare /rate difference might need to be paid as well. Similarly, hotels may apply higher room rates in case of a change request, as per their individual policy.

    In the event that you make a change to your booking, please note that any current fare available on the Website is not relevant to the cost of making your change.

    Please visit the following link to the local phone numbers of our Call Centre.

    I MIXED UP MY FIRST NAME AND LAST NAME IN THE BOOKING. IS IT A PROBLEM?

    We highly recommend you to have it changed in order to avoid misunderstandings at airports or accommodations. Please call our Call Centre to make this change.

    I MISTYPED THE PASSENGER'S NAME/PHONE NUMBER/EMAIL ADDRESS DURING THE BOOKING ONLINE. WHAT SHOULD I DO?

    Please contact our Call Centre for help and they will correct the errors. Please note that we cannot change full names, only typos.

    MY PARTNER AND I HAVE JUST BOOKED A TRAVEL PACKAGE BUT BY THE TIME OF OUR TRAVEL WE WILL HAVE GOTTEN MARRIED AND THE ITINERARY CONTAINS MY WIFE’S MAIDEN NAME. WHAT SHALL WE DO?

    In such cases a name change will be necessary, which can be done free of charge given that the travel document and the marriage certificate are provided. Please send all relevant documents to our Customer Relations Department by submitting the claim form on our website as soon as possible or contact our Call Centre.

    MY FLIGHT(S) AND/OR ACCOMODATION HAVE BEEN CHANGED BY THE AIRLINE. WHAT CAN I DO NOW?

    In case of amendments of contract by the travel supplier of your travel package (airline and/or the accommodation provider) we will contact you to inform of the change and your possibilities via e-mail to the address that was provided at the time of your reservation. Please be sure to check your e-mail filter settings and any mailboxes that hold filtered mail so that you can receive relating notifications.

  • WHAT FORMS OF PAYMENT CAN BE USED?

    Wizz Tours currently accepts Visa, MasterCard for card payments. In case you do not have a credit/debit card or your card is not accepted to make online payments, it is possible to pay for your reservation via bank transfer wherever offered and indicated separately.

    DO I RECEIVE AN INVOICE?

    Wizz Tours provides electronic invoices of the Total Fee. Electronic invoices will be dispatched by electronic means only to the contact lead passenger’s e-mail address provided upon reservation. Electronic invoices are issued in compliance with the relevant Hungarian legal regulations. Additionally, a paper copy of the electronic invoice may be requested through the Call Centre for a fee. Such paper copy of the invoice will be sent by post to the address provided during the booking process. You may request a modified invoice containing different invoicing details than those provided upon reservation for which we reserve the right to charge a fee.

    WHAT SHOULD I DO IF MY CREDIT CARD IS REJECTED?

    Please make sure to use a valid credit card. Your credit card number must be entered in consecutive numerals; do not include "spaces" or "-". Also, be sure to check that there are no blank spaces at the end of the credit card number. If the problem persists, please contact your bank in order to check if the online payment is allowed on your card or if there is a limit of purchase.

    I WOULD LIKE TO PAY FOR MY BOOKING BY BANK TRANSFER. WHEN DO I HAVE TO TRANSFER THE AMOUNT?

    Wherever offered and indicated separately, payments can be carried out via bank transfer. The payment must be carried out within 24 hours of making the booking. The booking confirmation may take up to 4-5 working days.

    I HAVE PAID BY BANK TRANSFER. HOW WILL I KNOW IF WIZZ TOURS HAS RECEIVED MY PAYMENT?

    In case you do not receive confirmation of your reservation within 5 working days of making the bank transfer, please contact the Call Centre to verify whether your payment has been received. Please do not send payment confirmations unless you are asked to provide proof of payment in case that it cannot be traced.

    I HAVE MADE A BOOKING REQUESTING BANK TRANSFER PAYMENT HOWEVER I WOULD NOW PREFER TO PAY MY BALANCE BY CREDIT CARD.

    You can pay your balance with a credit card by opening the booking from your profile and choosing the credit card payment.

    I BOOKED A TRAVEL PACKAGE AND I BELIEVE THAT THE AMOUNT DEBITED FROM MY CREDIT CARD IS INCORRECT. WHAT SHALL I DO?

    In case of such occurrences, first please contact your credit card provider to identify the problem. If the reason is not some additional bank charge or different exchange rate used, please contact us at your earliest convenience at our Call Centre or by submitting a Claim.

    WHY DO I SEE DIFFERENT AMOUNT CHARGED ON MY CREDIT/DEBIT CARD THAN THE FINAL PRICE ON MY BOOKING CONFIRMATION?

    If you pay by credit or debit card, your payment will be processed through an international card payment processing system. Where the final price is quoted by us in a currency other than EUR, you may find that the amount charged to your debit or credit card is different to (and may be greater than) the final price in our booking confirmation as a result of currency conversion differences arising in the international card payment processing system.

  • HOW CAN I ADD FLIGHT-RELATED SERVICES TO AN EXISTING FLIGHT BOOKING?

    Additional services can be currently purchased during the booking flow on wizztours.com while making a new booking. Adding services to an existing booking can be currently made either via Wizz Tours Call Centre or on the flight suppliers’ website.

    Should you wish to purchase additional services to an existing booking, you are requested to use the airline’s own website. For Wizz Air flight you shall click on the ADD SERVICES button once you are logged in on wizzair.com and retrieved your booking. Wizz Air add-on services can be purchased up to 3 hours prior to departure time.

    WHICH COMFORT SERVICES CAN I PURCHASE DIRECTLY ON WIZZTOURS.COM?

    Currently Wizz Priority is offered directly in the booking flow on wizztours.com for passengers who wish to minimize queuing time at boarding and be among the first to enter the aircraft.

    HOW CAN I SELECT OR CHANGE MY SEAT?

    When booking a package holiday via wizztours.com, seats for your flights are automatically assigned for you free of charge. When doing the check-in to your flight on wizzair.com, the automatically assigned seat will be displayed on the seat map. On wizzair.com it is possible to change the pre-assigned seats for a fee by selecting different seats for all passengers in the booking; this can be performed in the Seat Selection step. Seats can be changed for a fee. For detailed fees please visit wizzair.com.

    BAGGAGE RULES

    When booking your travel package on wizztours.com, you can select the number of baggage you wish to carry with you. You can also add baggage to your reservation later on wizzair.com. We also recommend that you check out Wizz Air’s website (wizzair.com) for the detailed baggage rules.

    Wizz Tours reserves the right to offer special conditions for bookings made on wizztours.com which may offer discounts / free of charge bag allowance on a temporary basis. We will advise you about the terms and conditions of such promotions on our website.

  • HOW DO I FIND A HOTEL WITH PARTICULAR AMENITES?

    You can narrow your hotel search results to show only hotels with the amenities you prefer by using the filters on our search page in the right-hand column. The hotel results will automatically update with every selection you make.

    HOW CAN I MAKE SPECIAL REQUESTS WITH MY HOTEL RESERVATION?

    At the time of booking you will be offered with the possibility to add special requests related to the accommodation. However, we cannot guarantee that these requests will be fulfilled every time by the accommodation provider. Please also note that special requests may incur additional charges.

    DO I HAVE TO MAKE ANY PAYMENT DURING CHECK-IN AT THE HOTEL?

    Most hotel reservations are prepaid at the time of booking; however, you will need a credit or debit card for any incidental expenses such as parking or room service. You will pay for those incidental expenses at the time of check-out. Please be aware that some hotels do not accept debit cards. If you have questions about which cards hotels accept, please call the hotel directly.

    HOW CAN I ADD NON-FLIGHT RELATED SERVICES TO AN EXISTING BOOKING?

    Please note that third party services (e.g. travel insurance, airport transfer) are provided by a third party, hence these services can be purchased up to 3 days prior to departure date.

  • WHAT DOCUMENTS DO I NEED FOR MY TRAVEL?

    For the flight: Wizz Air requires all passengers to provide necessary, valid travel documents at check-in and to comply with the requirements of the country flown from, through or into. Neither Wizz Tours, not Wizz Air will not be held liable for any subsequent associated costs should the passenger be refused entry to a country due to the lack of correct passport or visa. For the most accurate information about visa requirements please contact the embassies or consulates of the countries you would like to visit.

    At the hotel: You will need a passport, driver's license or ID card to check in. Some hotels have age restrictions. If you have questions about the minimum check-in age, please check the hotel details page or call the hotel directly.

    For the most accurate information about visa requirements please contact the embassies or consulates of the countries you would like to visit. We have collected for you the contact details to embassies and/or consulates under the following link.

    CHECK IN TO YOUR FLIGHT

    You can check in to your flight online, via mobile app or at the airport. However, please note that airport check-in is subject to a fee payable per passenger and per flight, whereas check-in online or via the mobile app is offered free of charge. For the most accurate information about the applicable fees for airport check-in, please visit Wizz Air’s website ( wizzair.com).

    For online check-in, please check your Wizz Tours itinerary for your Wizz Air confirmation number and visit the website of Wizz Air (wizzair.com). Retrieve your reservation under CHECK IN menu, and check in to your flight. Web check-in is available from 30 days up to 3 hours before the scheduled flight departure time of the flight. At certain airports, online check-in might not be available for certain regulation; in this case you can check-in at the airport free of charge.

    CHECK IN AT YOUR ACCOMMODATION

    You will need to bring the following to the hotel to check in:

    • A printed copy of your booked itinerary
    • A credit or debit card for any incidental expenses, such as parking or room service. You will pay for those incidental expenses at check-out
    • A credit or debit card if your booking is not pre-paid

    Please be aware that some hotels do not accept debit cards. If you have questions about which cards hotels accept, please call the hotel directly.

  • HOW CAN I CONTACT YOUR CALL CENTRE?

    Chech the Contact us page for detailed information and phone numbers.

    I CANNOT CONTACT YOUR CALL CENTRE. IS THE NUMBER VALID?

    Wizz Tours differentiates its charges for call center services depending on their purpose. While the service is offered at no additional charge for existing bookings (e.g.: name change, hotel modification, etc.), new bookings can only be initiated dialing a premium rate number. We have a separate number for each country where we operate in. Premium numbers can only be called from within the specific country. Access to premium rate numbers may be blocked from certain lines, if in doubt please contact your service provider.

    HOW CAN I SUBMIT A CLAIM?

    Please fill our Claim form.

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