Wizz Tours Ltd. (hereinafter referred to as "Wizz Tours" or “we” or “us”), a limited liability company with company registration
number 01-09-205337, having its registered address at 1103 Budapest, Kőér utca 2/A. Building B. 4th floor, Hungary,
VAT number 25194841-2-42, e-mail: [email protected], telephone: 0911 752 0752 (United Kingdom), +44
333 155 4997 (from other countries), website: www.wizztours.com - acting as the controller of your personal data
- pays special attention to data protection. Data processing by Wizz Tours complies with the relevant EU and
Hungarian data protection laws and is carried out in accordance with this Notice.
This Notice applies to all personal data you provide us or we collect and process in association with your relationship with
Wizz Tours. For the purposes of this Notice “personal data” means any information relating to you from which
you are or can be identified, directly or indirectly (in particular your name, address, phone number, e-mail
address, credit or bank card number, information on special care) and any reference drawn from such information
pertaining to you.
Whenever you use our services or services offered by third parties on our website (e.g. you proceed with a booking for a
flight or air transport service or any related activities) we collect personal data about you either provided
by you to us (or our agent) directly or collected by us when you used our services or booked third parties’ services
on our website. However, Wizz Tours is not responsible for third parties’ use of your data, where such use is
permitted, for their own purposes. In such cases please consult their privacy policies for further information.
You can find more information about the data transfers to third parties in section 3 below.
We collect and process the following personal data about you:
(a) information about you (for example, information you give us may include your name, address, e-mail address and phone
number, financial and credit card information, personal description and photograph, dietary or special assistance
(b) information about the services you purchased (whether directly provided by us or by our agent);
(c) the details of your travel arrangements (for instance the details of your booking and the additional services we provided);
(d) details of your use of our website, call centers or mobile applications (For example, you may give us information about
you by filling in forms on our website, by searching for travel services, placing an order on our website. We
automatically collect information about your use of our website. This includes technical information including
the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser
type and version, time zone setting, browser plug-in types and versions, operating system and platform, and information
about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site
(including date and time); products you viewed or searched for; page response times, download errors, length
of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods
used to browse away from the page and any phone number used to call our customer service number); and
(e) information about communication you have with us and our staff.
We may receive information about you if you use any of the other websites we operate or the other services we provide. We
are also working closely with third parties (including, for example, business partners, sub-contractors in technical,
payment and delivery services, advertising networks, analytics providers, search information providers, credit
reference agencies) and may receive information about you from them. See Sec. 3 below for more details.
In certain cases we also need to process your sensitive personal data when you request special assistance from us (such as
the provision of oxygen), or when you provide us with information about your fitness to fly (for instance if
you are pregnant) in order to ensure that we can satisfy your request for special assistance or for safety reasons.
2.4.1. The purposes for which we use your personal data are:
(a) to deliver the services you have purchased from us or to facilitate the purchase of third parties’ services or
products on our website, via our application or through our call center (data used for this purpose includes
all of the data collected during the booking process: such as passenger name, nationality, gender, phone number,
e-mail address, credit or bank card details, information on special care, flight details, confirmation number,
date of birth, place of birth, details of travel documents, and Wizz Account number);
(b) for direct marketing purposes to provide services and offers tailored to your requirements (see Sec. 2.4.2. below);
(c) to improve our services (see Sec. 2.4.2. below);
(d) to communicate with you (for instance to send you reminder emails, or notifications about any change) (we use
for this purpose personal data such as name and contact details);
(e) to support other administrative purposes (including but not limited to accounting and billing, auditing, credit
or other payment card verification, anti-fraud screening) (including the use of credit reference agency searches
and payment card validation checks), immigration and customs control, safety, security, health, administrative
and legal purposes and systems testing, maintenance and development) (we may use any of the data that we collected
from you, as appropriate);
(f) to carry out our obligations arising from any contracts entered into between you and us.
2.4.2. Cookies and direct marketing.
During the use of our website cookies are stored by your browser on your device. Read more about the cookies used
by Wizz Tours by
clicking here. Our aim is to ensure that our website offers visitors what they are looking for and provides
them with the most relevant marketing communication. In order to achieve this goal, we may use your data for
analytics purposes, for quality improvements, for service developments, to improve the performance of the website,
to measure the success of our advertising campaigns or to tailor services to your needs. For these purposes we
may transfer your non-personally identifiable data such as, but not limited to, anonymous demographic information
and online behaviour to our contracted partners (e.g. third party service providers listed in Sec. 3.). We store
data sent by your browser and device to our website during the reservation process. No such data will be disclosed
to third parties except in aggregate, non-personally identifiable forms.
You may receive special offers from us if you have requested such communication by subscribing to our newsletter,
or if you provided us with your details when you entered a competition or registered for a promotion. By subscribing
to newsletters, or providing your details as listed above, you will be receiving direct marketing communications
from us including direct marketing or special offers of Wizz Tours or of our contracted partners. For the purposes
of sending you such direct marketing communications/special offers, we will process your following personal data:
name and e-mail address and/or phone number.
In addition, subject to your consent, we may process your data related to the purchases you have made and to your
use of our website and services for profiling purposes in order to identify the services, offers and/or promotions
that may be of interest to you, and to send you personalized communications. For this purpose, we may process
your data listed in Sec. 2.3. b)-d) as well as your name, e-mail address or phone number.
The processing of your personal data is based on the following legal basis:
In addition to the above, the legal basis of the processing of your sensitive data is your explicit consent (under
Art. 9 para 1 a) of the GDPR).
The provision of your data is voluntary. However, if you do not provide your personal data, it may mean that we will
not be able to provide all or parts of the services you have requested. Please note that in these circumstances
you will not be able to cancel or obtain a refund of any fees you have paid.
In case of the processing of your data based on your consent for direct marketing purposes (including profiling),
you are entitled to freely withdraw your consent anytime. Please note that the withdrawal of your consent does
not affect the lawfulness of the processing carried out before such withdrawal. You can unsubscribe at any time
without giving any reason, free of charge via
the following link, or the link provided in each newsletter, or by sending a letter to 1103 Budapest, Kőér
utca 2/A, Building B, 4th floor; Hungary.
In case of the processing of your sensitive data based on your consent, you are entitled to freely withdraw your
consent anytime. However, please note that if you withdraw your consent to the processing of your sensitive data,
we may not be able to provide you with the special assistance required by you. Please also note that the withdrawal
of your consent does not affect the lawfulness of the processing carried out before such withdrawal.
Your personal data may be shared within the Wizz Air Group, when it is necessary for accounting, financial and organizational
purposes and/or in order to execute the contract between you and us. For more information about Wizz Air Group,
click here. In addition disclosure of your data to other parties may be necessary to ensure the smooth provision
of the products, services and information you request.
We may also disclose your personal data to the below categories of third parties for the purpose described in this Notice:
Third party service providers. When you purchase the service of a third party service provider on our website, in
our application or via our call center we transfer your personal data to facilitate the purchase.
The data processing of such third parties may also be governed by their own privacy policies. Please review the privacy
policies on the website of such third parties directly for more information about their data processing practices.
Please note that we reject all responsibility or liability for these policies. In certain cases, both our and
such third party’s terms and conditions and privacy policies shall be accepted to obtain the relevant service.
Furthermore, we also receive information about you from third parties, for instance when you participate in a loyalty
When you make a booking via this web site, your data will be passed to the air carrier and may also need to be passed
to other companies of Wizz Air Group (including our subsidiaries, our ultimate holding company and its subsidiaries)
or third party suppliers (such as the hotel provider), so as to enable those companies to provide you with the
flight seats and any other products or services you have purchased. We may also disclose your data to (i) all
relevant third parties who will supply the travel arrangements or other services contracted for, (ii) Government
bodies and other authorities to whom we are legally obliged to pass your data (e.g. border agencies of countries
you intend to visit) and (iii) relevant third parties for the purpose of fraud protection and credit risk reduction.
We may also receive data from the said third parties.
For more information about the data transfer to/from third parties, please
Call center. We engage third party suppliers for the provision of call center services for us. The call center is processing
your personal data in accordance with this Notice. The call is being recorded and may be connected with other
reservation data to ensure quality and for possible future complaints handling. Complaints submitted electronically,
via post or via email are also archived, and may be connected with other reservation data for possible future
Border police and immigration authorities. In certain countries, the air carrier is required by law to give border control
agencies access to booking and travel information. Therefore, any information we hold about you and your travel
arrangements may be disclosed to the customs and immigration authorities of your place of departure or your destination.
In addition, laws in several countries require the air carrier to collect passport and associated information for all passengers
prior to travel to or from those countries. When required, Wizz Tours will provide this information to the air
carrier which forwards it to the relevant customs and immigration authorities.
We may need to be required to transfer your personal data to recipients that are located outside the European Economic Area
("EEA"). These recipients may be located in countries in relation to which the European Commission has not issued
a decision stating that such country provides adequate level of data protection. In relation to data transfers
to recipients located in such countries, we have implemented appropriate data transfer agreements with the recipients
incorporating the EU Model Clauses adopted by the European Commission in order to safeguard the personal data
transferred (under Art. 46 para 2 c) of the GDPR). You may request more information on, or copies of, such transfer
agreements by contacting us via the contact information indicated in the present Notice.
We take appropriate technical and organizational measures to ensure the protection of your personal data against accidental
or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular where
the processing involves the transmission of data over a network, and against all other unlawful forms of processing.
We pay special attention to the safe transmission of the personal and financial data. This data is transmitted
from your computer to the booking server of Wizz Tours through encrypted channels with the support of the state-of-the-art
Secure Socket Layer (SSL) technology.
We process your personal data as long as it is necessary to achieve the purpose for which it was collected. In general,
the following retention periods would apply:
(a) except for the data contained in documents necessary for accounting purposes, the data collected for the purposes
listed in Sec. 2.4.1. (a), (d)-(f) will be retained for 5 years following the performance of the contract between
us (i.e. deletion of your WizzTours Account);
(b) documents necessary for accounting purposes (and the data contained therein) will be stored for 8 years from
the closing of the relevant financial year; and
(c) the data collected for the purposes listed in Sec. 2.4.1. (b)-(c) will be retained until you have withdrawn your
consent to the processing.
In relation to point (c) above, please note that after the withdrawal of your consent, we will retain the following
data for a period of 5 years in order to enable WizzTours to demonstrate its compliance with applicable data
protection laws: date of provision of consent, date of withdrawal of consent, e-mail address and/or telephone
number covered by the consent.
As regards any data processing falling under the scope of the GDPR, you are entitled to the following rights and
remedies:(i) right to request access to your personal data; (ii) right to request rectification of your personal
data; (iii) right to request erasure of your personal data; (iv) right to request restriction of processing of
your personal data; (v) right to data portability; and (vi) right to object to the processing of your personal
(i) Right of access: You have the right to obtain confirmation as to whether or not your personal data is being processed
by us, and, where that is the case, to request access to the personal data.
The right of access applies to – inter alia – the following information: purposes of the processing, the categories
of personal data processed, and the recipients or categories of recipient to whom the personal data have been
or will be disclosed. Furthermore, you have the right to obtain a copy of your personal data processed by us.
(ii) Right to rectification: In certain cases, you have the right to request the rectification of inaccurate personal
data, or the completion of incomplete personal data.
(iii) Right to erasure (right to be forgotten): In certain cases, you have the right to request the erasure of your
personal data, and we may be obliged to erase such personal data.
(iv) Right to restriction of processing: In certain cases, you have the right to request the restriction of the processing
of your personal data. In this case, the respective personal data may be processed only for certain purposes.
(v) Right to data portability: In certain cases, you have the right to receive the personal data you have provided
to us in a structured, commonly used and machine-readable format and have the right to transmit those data to
another controller without any hindrance from us.
(vi) Right to object: In certain cases, you have the right to object to the processing of your personal data, and
we may be required to cease the processing of such data.
In case of the processing of your personal data for direct marketing purposes, including profiling, you have the
right to object at any time to processing of your personal data. In such case, we would cease to process your
personal data for such purposes.
Please note that the above rights are not absolute, and the exercise of the above rights may be subject to conditions
pursuant to applicable data protection laws.
If you feel that your personal data rights have been breached, you can also contact and lodge a complaint with the
local data protection authority, in particular in the Member State of your habitual residence, place of work
or place of the alleged infringement. You can also contact the Hungarian Authority for Data Protection and Freedom
of Information (Nemzeti Adatvédelmi és Információszabadság Hatóság, H-1125, Hungary, Budapest, Szilágyi Erzsébet
fasor 22/C.; telephone: +36-1 391-1400; telefax: +36-1 391-1410; e-mail: [email protected]).
In addition to the above, you may initiate court proceedings before the court having competence over our place of
business or your habitual residence.
If you register on our website, we assume that you are happy for us to process your data given to us during the registration
process and you will not have to provide your data again when making further bookings.
Your personal data and the contracts concluded by and between you and Wizz Tours are kept in our reservation system.
If you would like to get information about your passenger registration record or any data stored by Wizz Tours,
about the data processing and data processing entities (if any), or would like exercise your above rights, please
contact us via
the following link.
The WizzAir Group has elected a group level data protection officer ("DPO"), who oversees the data processing activities
of Wizz Tours as well. If you have any questions or concerns, you may contact our DPO via the following contact
E-mail: [email protected]
Address: attn.: DPO; Wizz Tours Ltd., Laurus Offices, Kőér street 2/A, Building B, H-1103 Budapest
When you make a booking you will be given a confirmation code. This appears in the confirmation email you receive
after the booking. We advise that your confirmation code should be kept confidential at all times. Disclosure
of your confirmation code to others may allow them to access your booking details and itinerary through our system.
If we change this Privacy Notice, we will publish the updated version of it on our website, wizztours.com.
The wizztours.com website provides links to other websites for your convenience and information. Please be aware
that these sites may be owned and run by other companies and organizations and have different security and privacy
policies. Wizz Tours has no control over and takes no responsibility for any information, material, products
or services contained on or accessible through those websites.
This Privacy Notice is effective from 25 May 2018.
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